Akron Concrete Services is committed to protecting the privacy of every person who visits our website or contacts us about our concrete services in Akron, OH. This Privacy Policy explains what information we collect, how we use it, how we protect it, and your rights regarding your personal data. Please read this policy carefully. By using our website, you agree to the practices described below.
1. Who We Are
Business Name: Akron Concrete Services Location: Akron, OH [Insert Full Address] Phone: [Insert Phone Number] Email: [Insert Email Address] Website: [Insert Website URL]
Akron Concrete Services is a locally owned and operated concrete contracting company serving residential and commercial clients across Akron, OH, and the greater Summit County region. We are the data controller responsible for your personal information collected through this website and through direct communications with our team.
2. Information We Collect
We collect two types of information through our website and business communications: information you provide directly to us and information collected automatically when you visit our website.
2.1 Information You Provide Directly
When you contact us through our website contact form, request a quote, call our office, or send us an email, we may collect the following personal information:
- Full name
- Phone number
- Email address
- Property address or project location
- Details about your concrete project or service enquiry
- How did you hear about Akron Concrete Services
- Any other information you choose to include in your message or enquiry
2.2 Information Collected Automatically
When you visit our website, certain information is collected automatically through cookies and standard web analytics tools. This may include:
- IP address
- Browser type and version
- Operating system
- Pages visited on our website
- Time and date of your visit
- Referring website or search query that brought you to our site
- Time spent on individual pages
- Links clicked within our website
This information is collected in aggregate and is generally not linked to your personal identity unless you have also submitted a contact form or enquiry.
2.3 Information From Third-Party Platforms
If you contact us or leave a review through Google Business Profile, Facebook, or another third-party platform, we may receive personal information through those platforms in accordance with their own privacy policies. We encourage you to review the privacy policies of any third-party platforms you use to interact with us.
3. How We Use Your Information
Akron Concrete Services uses the personal information we collect for the following purposes:
- To Respond to Enquiries & Provide Quotes.When you contact us or submit a quote request, we use your contact information and project details to respond to your enquiry, arrange a site visit, and prepare a written estimate for your concrete project.
- To Deliver Our Services For clients who proceed with a project, we use your contact and property information to schedule work, communicate project updates, and manage the delivery of our concrete services on your property.
- To Follow Up on Quotes & Enquiries We may follow up with you by phone or email after an initial enquiry or site visit to check whether you have any additional questions or wish to proceed with your project. We do not engage in aggressive or repeated unsolicited contact.
- To Send Service-Related Communications We may contact you with information directly relevant to your project or an ongoing service relationship, including scheduling confirmations, project updates, invoices, and completion follow-ups.
- To Improve Our Website & Services Automatically collected website usage data helps us understand how visitors use our website, which pages are most useful, and how we can improve the user experience and quality of information we provide.
- To Manage Our Business Operations We use contact and project information for internal record-keeping, quote tracking, invoicing, and business administration purposes.
- To Comply With Legal Obligations. In some circumstances, we may be required to retain or disclose personal information to comply with applicable Ohio and federal legal requirements, respond to lawful requests from authorities, or protect the rights and safety of our business and clients.
4. Cookies & Tracking Technologies
Our website uses cookies and similar tracking technologies to improve your browsing experience and collect usage analytics. Cookies are small text files stored on your device when you visit a website.
4.1 Types of Cookies We Use
- Essential Cookie:s These cookies are necessary for the basic operation of our website. They enable core functions such as page navigation and form submission. The website cannot function correctly without these cookies.
- Analytics Cookies We use analytics tools such as Google Analytics to collect information about how visitors use our website. This data is used in aggregate form to improve our website content and user experience. Analytics cookies do not identify you personally.
- Marketing & Remarketing Cookies We may use advertising platform cookies, es including Google Ads remarketing tags,ags that allow us to show relevant advertisements to previous website visitors on other websites and platforms. These cookies track your visit to our website but do not collect personally identifiable information.
4.2 Managing Cookies
You can control and manage cookies through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, or be notified when a new cookie is set. Please note that disabling certain cookies may affect the functionality of our website.
For more information on managing cookies, visit your browser’s help documentation or resources such as www.allaboutcookies.org.
5. How We Share Your Information
Akron Concrete Services does not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your information in the following limited circumstances:
- Service Provi,ders We may share your information with trusted third-party service providers who assist us in operating our website and business, including website hosting providers, email service providers, and analytics platforms. These providers are contractually obligated to use your information only for the purposes of providing services to us and to maintain appropriate data security standards.
- Google Services: Our website may use Google Analytics, Google Ads, and Google Maps. Information collected through these services is governed by Google’s Privacy Policy, which can be reviewed at policies.google.com/privacy.
- Legal Requirements We may disclose your personal information if required to do so by law, court order, or governmental authority, or if we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, or investigate potential fraud or legal violations.
- Business Transfer: If At Akron Concrete Services is sold, merged, or transferred to another entity, your personal information may be transferred as part of that business transaction. We will notify you of any such change, and your continued use of our services will constitute acceptance of the updated privacy terms.
We do not share your personal information with any other third parties without your explicit consent.
6. Data Retention
We retain your personal information for as long as is necessary to fulfill the purposes for which it was collected, including providing our services, maintaining business records, and complying with legal obligations.
Specifically:
- Enquiry & quote information for prospects who do not proceed with a project is retained for up to 12 months after the last contact.
- Client project records,s including contact details, project information, andcommunicationso, ns are retained for a minimum of 7 years following project completion for business record-keeping and potential warranty or legal purposes.
- Website analytics data is retained in accordance with the retention settings of our analytics platform, typically up to 26 months.
- Email communications are retained in our email system for up to 3 years unless there is a specific legal or contractual reason to retain them longer.
When personal information is no longer required for the purposes it was collected, we securely delete or anonymize it.
7. Data Security
Akron Concrete Services takes the security of your personal information seriously. We implement reasonable and appropriate technical and organizational measures to protect your data against unauthorized access, loss, misuse, alteration, or disclosure.
These measures include:
- Secure website hosting with SSL encryption for data transmitted between your browser and our website
- Password-protected access to business systems containing personal information
- Limited internal access to personal data on a need-to-know basis
- Regular review of our data handling practices and security measures
Please be aware that no method of data transmission over the internet or method of electronic storage is 100 percent secure. While we take all reasonable steps to protect your personal information, we cannot guarantee its absolute security. If you have reason to believe that your interaction with us is no longer secure, please contact us immediately using the contact details at the end of this policy.
8. Your Privacy Rights
Depending on your location and applicable law, you may have certain rights regarding the personal information we hold about you. These may include:
Right to Access You have the right to request a copy of the personal information we hold about you and information about how we use it.
Right to Correct :ion You have the right to request that we correct any personal information we hold about you that is inaccurate or incomplete.
Right to Deletion You have the right to request that we delete your personal information in certain circumstances, subject to any legal obligations we have to retain it.
Right to Restrict Processing You have the right to request that we restrict how we use your personal information in certain circumstances.
Right to Object You have the right to object to our processing of your personal information for certain purposes, including direct marketing.
Right to Data Portability: Where applicable, you have the right to receive your personal information in a structured, commonly used, and machine-readable format.
Right to Withdraw Consent Where we are processing your personal information based on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of any processing carried out before the withdrawal.
To exercise any of these rights, please contact us using the details provided in Section 11 of this policy. We will respond to all requests within a reasonable timeframe and in accordance with applicable law. We may need to verify your identity before processing your request.
9. Third-Party Website Links
Our website may contain links to third-party websites, including Google Maps, social media platforms such as Facebook and Instagram, and industry or supplier websites. These links are provided for your convenience and information. Akron Concrete Services is not responsible for the privacy practices or content of any third-party websites. We encourage you to review the privacy policies of any external websites you visit through links on our site.
10. Children’s Privacy
Our website and services are not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contactimmediatelyatel,y and we will take steps to delete that information from our systems.
11. Changes to This Privacy Policy
Akron Concrete Services reserves the right to update or modify this Privacy Policy at any time to reflect changes in our business practices, applicable law, or data handling procedures. When we make material changes to this policy, we will update the Effective Date at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
Your continued use of our website and services following any changes to this policy constitutes your acceptance of those changes. If you do not agree with any changes to this policy, please discontinue use of our website and contact us directly if you have questions or concerns.
12. Contact Us About This Privacy Policy
If you have any questions, concerns, or requests regarding this Privacy Policy or our data handling practices, please contact us directly using the details below. We are committed to addressing all privacy-related enquiries promptly and transparently.
Business Hours: Monday to Friday: 7:00 AM, 6:00 PM Saturday: 8:00 AM, 4:00 PM Sunday: Closed
We aim to respond to all privacy-related enquiries within 5 business days.
13. Governing Law
This Privacy Policy is governed by and construed in accordance with the laws of the State of Ohio and applicable federal laws of the United States of America. Any disputes arising in connection with this Privacy Policy shall be subject to the exclusive jurisdiction of the courts of Summit County, Ohio.